Frequently Asked Questions
What type of material is utilized for the production of your metal signs?
At our company, we employ high-grade steel that is meticulously cut using state-of-the-art fiber lasers, ensuring superior quality and precision. The thickness of our metal signs measures 16 gauge or 1.6 mm for standard sizes, while for our extra-large (XL) size, we utilize 15 gauge or 1.8 mm material.
Do you ship worldwide ?
Yes, we ship worldwide. We use DHL, one of the most reliable shipping carriers available. At any time, you can track your package to find out exactly where it is.
When will I get my order?
Every single sign that you purchase, will be handmade and shipped for an average of 2-3 days after your order.
DHL Express Shipping can range from 3-4 days. Total 5-7 days to your door. ( $13.99 )
Standard Shipping with DHL Standard can range from 7-12 days. Total 8-13 days to your door.
Packaging: In order to prevent potential damage in transit, we pack each item very carefully using stretch foil, bubble wrap or polyethylene foam roll, cardboard protection at all sharp corners and custom made cardboard boxes.
How do I order?
HERE IS AN EXAMPLE VIDEO OF HOW TO ORDER CLICK HERE
Ordering is easy! We give our customers creative control. Pick any customizable design on our website and simply fill in the form with the details. You can choose the size, color and word(s) you would like on your sign. If you need help with sizing or need a recommendation, please send us a message on email@example.com or you can send us a message on our website live-chat we reply immediately.
How can I preview my sign?
You know exactly what you are getting after your purchase.
After receiving your order we will send you a digital design as a preview within 12h. This is just for your to preview how your chosen design will look like with your personalization.
In case we didn't receive a confirmation from you in 2-3 days, we must proceed with the production.
Can I see some photos of finished signs?
We love sharing photos of our custom pieces in action! You can browse our gallery of customer photos here.
I want something completely custom, can you make it?
If you dream it, we can make it email us on firstname.lastname@example.org or send as a message on our live-chat with what you have in mind, a sketch, sizing, colors, etc and we'll help bring it to life.
My order arrived but was damaged
Sometimes a package may be mishandled and damaged during shipment, but not to worry!
If your order arrives with any damage or is incorrect, contact us immediately and send us a photo.
How do I hang my sign?
Our sings came with hanging hardware. You just need a small nail or two (the same size you would use to hang a picture frame) to hang your sign.
Where i can find my order number?
We are sending an email with your order confirmation and within this email, you will find pertinent details including your order number. Upon shipment, a subsequent notification containing your tracking number will be provided.
You can conveniently track the status of your shipment either via our official website or through the DHL tracking portal.
Question not listed above?
Ask us on email@example.com or send us a message on our live-chat in the right corner.